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RH Robinhood guide · 7 min

How to contact Robinhood support and open a case

In-app chat, a callback, and what to do if you cannot log in.

Illustration of the Robinhood support menu inside the app
Robinhood says to start in the app or at robinhood.com/contact, not from a phone number in a search ad.

Start inside the Robinhood app

Robinhood support for a brokerage issue starts in the logged-in app or at robinhood.com/contact. Their own guidance tells customers not to trust support numbers found through a search engine. The general information line they publish, 650-761-7789, is not the place for an account-specific problem. The 888-275-8523 line is limited to crypto, spending, and the cash card.

Illustration of signing in before contacting support
Log in yourself. A Northline ticket does not create a Robinhood case.

The clicks that open their case

  • Open the Robinhood app and sign in.
  • Go to Account, then Menu or Help, then Robinhood Support or Contact us.
  • Pick the topic: deposit, withdrawal, a trade, login, or documents.
  • Describe one problem, with the date and the amount. Continue by chat, or request a call if that topic offers one.
  • If you cannot log in, use robinhood.com/contact or support@robinhood.com. Still do not send a password or a one-time code.
Illustration of writing down a support reference
Ask for a reference before you close the chat, and keep the date and amount in the note.

A Northline ticket is a different desk

If you want the menu explained before you write Robinhood, use Get help on this page. That message comes to Northline. Robinhood does not see it. We can help you word the note. You still send it from their app.

This guide is education from Northline Guides, not a recommendation to buy or sell any security, and not a page from Robinhood. Broker steps change. Use Get help if you want Northline to walk through the screen. That request does not open a case at Robinhood.

Northline desk

Want this applied to the broker you are using?

Open a ticket with our education desk, or ask for a consultation on account setup. We explain the steps and point you to the firm’s own support. We do not take logins, place trades, hold money, or hold crypto.

Request a consultation

Northline desk

Get help with the step you are on.

Answer a few short questions. You will get a Northline ticket number on this page, and a reply from our desk in 3–4 hours. This does not open a case at a broker or a crypto exchange, and it is not a promise of profit.