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CC Crypto.com guide · 7 min

How to open a Crypto.com account

Sign-up and identity check in the Crypto.com app, including how the app differs from the card.

Illustration of Crypto.com app sign-up
Install the Crypto.com app from the official store, or start at crypto.com and follow their app prompt.

The app is the account

Crypto.com account opening happens in the Crypto.com app. Northline cannot create the login or see the verification result. Download the app from the official store, create the profile with your own email and phone, and finish the identity steps the app shows.

The app can also offer a card and a cash or USD balance. Those are separate products with their own terms. A guide to opening the app account is not an application for the card, and it is not a recommendation to buy crypto.

Illustration of identity verification in the Crypto.com app
Complete the identity check inside the app. Do not email photos of an ID to a third party.

What the app usually asks

  • Legal name, date of birth, and address.
  • A mobile number and email you can access.
  • A government ID and a selfie if verification asks for them.
  • Two-factor authentication turned on in the app.
  • A funding method later, added in the app, when you choose to add money.
Illustration of Crypto.com in-app support
App support starts at Support, then Contact Support. The card hotline is a different product.

Before you buy anything

Crypto purchased in the app can lose all of its value. Read the order preview, including any fee the app shows, before you confirm. Sending crypto to an external address is often irreversible.

If verification or a deposit stalls, open the app menu, choose Support, then Contact Support. If you cannot log in, Crypto.com directs people to its web chat at chat.crypto.com. A phone number printed for the U.S. prepaid card or USD account, 1-888-824-8817, is for those card and USD-account questions in Crypto.com’s own terms. It is not a general line for every crypto-trading question. Confirm the current path on help.crypto.com.

This page is education from Northline Guides. It is not a recommendation to buy, sell, or hold any crypto asset, and it is not published by Crypto.com. Crypto prices can fall to zero. Crypto is not a bank deposit, and a transfer on a blockchain is often irreversible. Steps change. Use Get help if you want Northline to explain the screen. That request does not open a case at Crypto.com.

Northline desk

Want this applied to the broker you are using?

Open a ticket with our education desk, or ask for a consultation on account setup. We explain the steps and point you to the firm’s own support. We do not take logins, place trades, hold money, or hold crypto.

Request a consultation

Northline desk

Get help with the step you are on.

Answer a few short questions. You will get a Northline ticket number on this page, and a reply from our desk in 3–4 hours. This does not open a case at a broker or a crypto exchange, and it is not a promise of profit.